Management Development: Feedback & Performance Conversations

This session supports leaders to set expectations and hold constructive performance discussions. It frames feedback as a leadership act and helps managers overcome common barriers — uncertainty, avoidance, fear of reaction — by using simple frameworks and practical preparation. 

It’s designed to help leaders address issues earlier, build confidence and strengthen a healthy feedback culture. 

This session is ideal if you: 

• want more structure and confidence when giving feedback 
• avoid performance conversations until issues escalate 
• want to build a consistent, everyday feedback culture 
• want better ways to handle emotional reactions or defensiveness 

• Feedback as a leadership act (why it matters) 
• Common barriers and how to overcome them 
• Feedback frameworks you can rely on 
• Handling reactions with care and curiosity 
• Building a feedback culture through everyday habits 

• A repeatable structure for performance conversations 
• Confidence addressing issues earlier and more calmly 
• Practical phrases and prompts to use in the moment 
• Ideas for normalising feedback day to day 

• “It was valuable to leave with clear models and prompt questions to plan tough conversations.” 
• “The most helpful part was seeing a structure for performance conversations that leads to clarity and change.” 
• “It helped me approach conversations in a more prepared and less emotional way.” 
• “A key takeaway for me was dealing with small things earlier, rather than letting them build up.”