Management Development: Effective Communication Techniques

This session builds clarity and impact into everyday conversations. It focuses on active listening, 1:1 meetings, and giving and receiving feedback in a way that strengthens working relationships and performance. 

It’s a practical session designed to help people communicate more clearly, reduce misunderstandings and address issues earlier. 

This session is a strong fit if you: 

• want to improve day-to-day communication and reduce friction 
• lead people and want more purposeful 1:1s 
• want a clearer structure for feedback conversations 
• value practical skills and real examples over theory-heavy content 

Understanding effective communication 

• What communication really is (and where it goes wrong) 
• Practical tools to improve clarity and understanding 

Active listening 

• Listening behaviours that build trust and reduce errors 
• Recognising common listening traps 

1:1 meetings that work 

• What makes a 1:1 effective 
• How to create structure, consistency and purpose 

Feedback (giving and receiving) 

• Key considerations: why, what, where, who, when 
• How to give feedback clearly and respectfully 
• Receiving feedback well 
• Scenario activity (with options that suit the group) 

• practical techniques for clearer communication 
• Stronger listening habits to improve working relationships 
• A simple structure for more effective 1:1s 
• More confidence giving feedback appropriately 

• “It was valuable that any role play was voluntary — it made practice feel supportive rather than forced.” 
• “The most helpful part for me was learning how to present feedback clearly.” 
• “I found it valuable being able to share experiences with the trainer and with colleagues.” 
• “A key takeaway is that I’m going to change how I communicate with colleagues and the people we support.”