Terms & Conditions

We aim to be clear and fair about booking, payment, attendance, and the way we protect your personal data while you engage with our events and programmes. For more information, please see our Privacy Policy.

Booking & Payment

  • Places on the programme are confirmed once payment has been received in full, unless otherwise agreed in writing.
  • Bookings are made per participant and are not transferable without prior agreement.
  • All prices are exclusive of VAT unless stated otherwise.

Programme Delivery

  • The programme is delivered live online unless otherwise stated.
  • Session dates and times will be confirmed in advance.
  • We reserve the right to make reasonable changes to session content, timing or delivery format where necessary, provided the learning outcomes remain materially the same.

Trainer Availability & Substitution

  • In the unlikely event that the named trainer is unable to deliver a session, we will make reasonable efforts to provide a suitably qualified substitute from within our organisation.
  • Where no suitable substitute is available, the affected session will be rescheduled to a mutually agreed date, or cancelled with a pro-rata refund for the affected session only.
  • We are not liable for any additional costs incurred by participants as a result of rescheduling or cancellation. This protects you while still feeling fair and reasonable.

Cancellations by Us

  • We reserve the right to cancel or postpone a session or programme due to unforeseen circumstances, including illness, technical failure, or circumstances beyond our control.
  • Where a session or programme is cancelled by us, participants will be offered a rescheduled session, or a pro-rata refund for the affected session(s).

Participant Cancellations & Refunds

  • If a participant cancels more than 14 days before the programme start date, a full refund will be issued.
  • If a participant cancels within 14 days of the programme start date, no refund will be provided.
  • Once the programme has started, refunds are not available for missed sessions or partial attendance.
  • Participants may nominate a substitute attendee with prior agreement. (You can adjust the notice period if you wish.)

Attendance & Participation

  • Participants are responsible for attending sessions and ensuring they have appropriate access to the required technology.
  • We are not responsible for missed sessions due to technical issues on the participant’s side.
  • Sessions will not be recorded for future use.

Programme Materials & IP

  • All programme materials, content, frameworks and resources remain the intellectual property of Cornerstone Resources.
  • Materials are provided for the participant’s personal development only and must not be shared, reproduced or distributed without written permission.

Confidentiality

  • We ask all participants to respect the confidentiality of personal or organisational information shared during sessions.
  • We cannot guarantee confidentiality where participants choose to share information in group discussions.
  • This is especially important for church and charity contexts.

Liability

  • We do not accept liability for any loss, damage or injury arising from participation in the programme, except where required by law.
  • The programme provides leadership development and does not constitute legal, financial, medical or pastoral advice.

Data Protection

  • Personal data will be processed in accordance with UK data protection legislation.
  • Data will be used solely for the purposes of programme administration and communication.

Governing Law

  • These terms and conditions are governed by the laws of England and Wales.