Grievances and Disputes

Grievances and Disputes

Every organisation needs to have a mechanism whereby employees can raise concerns. When they are raised, it is important that managers deal with them promptly and thoroughly. A poorly handled grievance can often be more damaging to employee morale than the issue the employee was initially concerned about.

How should I manage a Grievance?

It’s important that you have a clear policy that outlines what an employee should do when they have a concern. This should have at least 3 stages to it.

  • An informal stage where most concerns can be addressed without the need to get to a formal dispute.
  • A formal hearing 
  • An appeal hearing

At each stage, it should be made clear who the employee will speak to and that there will be no action taken against an employee if they raise a legitimate concern. This is called victimisation.

Where possible, a different person should hear each stage of the formal process to ensure impartiality.

Grievances and disputes

How can we help you with your grievance?

At Cornerstone Resources, we have HR professionals who have supported managers with complex grievance cases on many occasions. Because we have sat in the room, we know what it feels like to have to implement these policies. We can provide varying levels of support depending on your needs. We can:

  • Provide HR advice before, during and after the grievance hearing.
  • Act as an independent manager and chair the grievance hearing.
  • Deliver manager training on how to effectively manage dispute issues.
  • Design policies to ensure that employees understand what they should do if they have a concern.

Who are Cornerstone Resources?

Based in South Manchester, Cornerstone Resources offer a complete HR service to businesses, charities and churches. With over 40 years combined experience in HR, we can offer you an enviable combination of professional expertise and a service based on integrity and honesty. Best of all, we can save you time and money. 

For more information on our offering, including cost effective Outsourced HR support, click here. For a no obligation quote, call us today on 07494 161169 or 07908 875146 or click the below button to email us.

How we work


We will always complete our work to the best of our ability even if it costs us to do so.


We will be open and honest with you and will challenge a proposed course of action when we don’t believe it to be the best solution.

Value adding

We will look to not just meet your immediate needs but to add long term value to your organisation.

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